Senior Manager - mCommerce

Twiga Foods

About Twiga Foods

Linking smallholder farmers in rural Kenya with city-based retail vendors, Twiga Foods is a mobile-based business-to-business food supply platform that’s offering a fair price to all. Their cashless B2B system serves a distribution network of kiosks, small scale vendors and mama mbogas to make high-quality goods easily accessible at a reasonable cost.

Founded by Grant Brooke in 2014, Twiga Foods started out by connecting banana farmers with urban vendors and now works with more than 13,000 farmers and 6,000 vendors selling onions, cabbages, potatoes, tomatoes and mangoes. They’re bridging the gap in food and marketing security using a digital platform that enables an efficient, fair and transparent marketplace.

Through Twiga Food’s platform, farmers have a guaranteed market for their fruits and vegetables, which are delivered from the company’s pack house to thousands of vendors through a fleet of mobilized trucks and vans. Fueled by a $10 million investment led by the World Bank’s International Finance Corporation (IFC), private equity firm TLcom and the Global Agriculture and Food Security Programme, Twiga Food now employs a dedicated team of over 400 professionals.
You can find more info at https://twiga.ke

  • 201-500 Employees
  • Nairobi, Kenya Location

Overview of Senior Manager - mCommerce @ Twiga Foods

Helping to drive efficiencies across the company’s sales, strategy and mCommerce platform, Twiga Foods is after an experienced Senior Manager to join their team in Nairobi. You’ll be tasked with designing and implementing a delivery system for seamless orders while providing after-sales services that will include overseeing queries and complaints.

In addition to developing an integrated mCommerce route to market strategy, you’ll provide guidance and mentorship to the Sales team and design a customer service agent training program. The Senior Manager will also oversee the growth funnel in terms of customer acquisition, retention and referral while ensuring consistent sales goals and driving targets.

They’re after someone who’s a self-starter, decisive and goal-driven, with strong communication and interpersonal skills. You’ll have senior management level experience in mCommerce working cross-functionally with Sales and Tech teams while thriving on changing and being comfortable with ambiguity. Drawing on your analytical and problem-solving abilities, you enjoy building things from the ground up and understand the fine balance between short-term needs and long-term investments.

 

Mission Statement

Since 2014, Twiga has been bridging gaps in food and market security through an organised platform for an efficient, fair, transparent and formal marketplace.

Team @ Twiga Foods

Senior Manager - mCommerce

Our dedicated team consists of over 400 professionals in sourcing, sales, logistics, finance, tech, administration and HR.

Your next working adventure awaits